Arrow Tap : Privacy & Policy

PRIVACY POLICY

GROW APP SOLUTIONS LLP

This Privacy Policy describes how GROW APP SOLUTIONS LLP ("we", "us", "our", "Company") collects, uses, stores, shares, and protects your information when you use Arrows Tap: Puzzle Escape and related services ("Services").

By downloading, accessing, or using our Services on Apple iOS devices, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information to operate our game, secure our services, analyze performance, and provide a personalized experience. Information may be collected directly from you, automatically through your device, or from third-party partners.

1.1 Information You Provide Voluntarily

a) Account or Profile Information (if applicable):

  • Username / Display name
  • Linked Apple ID or Game Center information
  • Country, timezone, language

b) Customer Support Data — When you contact us, we may collect:

  • Email address
  • Device details
  • Screenshots or logs you voluntarily submit
  • Description of the issue

1.2 Information Collected Automatically

a) Device Information:

  • Device model and manufacturer (e.g., iPhone, iPad)
  • iOS version and system information
  • Device language and time zone
  • Apple IDFA (Identifier for Advertisers) — collected only with your explicit consent via Apple's App Tracking Transparency (ATT) framework
  • Device IP address
  • Network type (Wi-Fi, cellular)

b) Gameplay and Usage Data:

  • Game progress and levels completed
  • Session length and frequency
  • In-game interactions
  • Hints used and streak data
  • Purchases made

c) Log & Diagnostic Information:

  • Crash logs
  • App errors
  • Performance information
  • Server communication events

d) Advertising Data — collected through ad networks (only after ATT consent where required):

  • Ad impressions
  • Clicks
  • Video views
  • Conversion events
  • Engagement metrics

1.3 Information From Third Parties

a) Social Login Platforms (Optional) — If you connect via Apple Sign-In or Game Center, we may receive:

  • Profile name
  • Profile picture
  • Social token / ID

Note: Apple Sign-In may provide a private relay email address; we respect Apple's privacy-preserving features.

b) Analytics Partners (e.g., Firebase) — They provide aggregated device metrics to help us improve the game.

c) Advertising Partners (e.g., Google AdMob) — These partners may provide fraud detection data, ad performance reports, and estimated demographics, subject to your ATT consent.

2. APPLE APP TRACKING TRANSPARENCY (ATT)

In compliance with Apple's App Tracking Transparency framework (iOS 14.5+), we will request your permission before tracking your activity across apps and websites owned by other companies for advertising purposes.

  • If you grant permission: Your IDFA may be shared with advertising partners for personalized ads and measurement.
  • If you deny permission: We will not track you across third-party apps and websites. You may still see ads, but they will be less personalized.

You can change your tracking preference at any time in: Settings > Privacy & Security > Tracking

3. IN-APP PURCHASES & SUBSCRIPTIONS

3.1 Payment Processing

All payments are handled exclusively by the Apple App Store. We do not collect, store, or process credit card numbers, banking details, or personal financial data.

3.2 Information We Receive

We may receive from Apple: Transaction ID, purchased product ID, purchase status (success / failed / refund), country, and purchase timestamp.

3.3 Why This Data Is Needed

We use purchase-related data to deliver purchased items, restore purchases across devices via Apple's restore mechanism, detect fraudulent activity, and provide billing support.

3.4 Refunds

Refunds are governed by Apple's refund policies. We cannot issue refunds directly; please contact Apple Support or visit reportaproblem.apple.com for refund requests.

3.5 Subscription Information

Arrows Tap Premium (Monthly)

  • Subscription Title: Arrows Tap: Puzzle Escape — Premium Monthly
  • Description: Subscribers get full access to all premium features, including complete removal of all advertisements and unlimited access to all in-app content, for the duration of the subscription period.
  • Duration: 1 Month (auto-renewing)
  • Free Trial: This subscription does not offer a free trial. You will be charged immediately upon purchase confirmation.
  • Auto-Renewal: This subscription automatically renews for successive 1-month periods unless auto-renew is turned off at least 24 hours before the end of the current period.
  • Billing: Payment will be charged to your Apple ID account at confirmation of purchase. Your account will be charged for renewal within 24 hours prior to the end of the current period, at the same price you agreed to at purchase (unless the price has changed and you were separately notified).
  • Cancellation: You can manage or cancel your subscription anytime by going to Settings > [Your Name] > Subscriptions on your Apple device. Cancellation must be done at least 24 hours before the current period ends to avoid being charged for the next period.
  • Price: Displayed on the App Store product page at the time of purchase, and may vary by region.

4. HOW WE USE YOUR INFORMATION

a) Operate and Improve the Services: Provide core gameplay functionality, sync game progress across iOS devices via iCloud (if applicable), customize user experience, improve gameplay balancing.

b) Analytics and Research: Identify bugs and crashes, measure game performance, understand user behavior, improve UI/UX.

c) Advertising and Marketing (where allowed by law and ATT consent): Display relevant ads, measure ad effectiveness, limit repetitive ads (frequency capping).

d) Security, Fraud & Abuse Prevention: Detect suspicious activity, prevent unauthorized purchases, protect the community.

e) Legal Compliance: Respond to legal requests, maintain records as required by law.

5. SHARING YOUR INFORMATION

5.1 Service Providers — Trusted partners help us operate the game, including analytics (Firebase), cloud hosting, crash reporting, and customer support tools.

5.2 Advertising Partners — Ad networks may receive device identifiers (subject to ATT consent on iOS) to show ads, measure performance, and detect fraud.

5.3 Legal Requirements — We may disclose data if required to comply with court orders, respond to government requests, or protect our legal rights.

5.4 Business Transfers — If the company is sold, merged, or restructured, user data may be transferred. We do not sell personal data in the traditional sense.

6. CHILDREN'S PRIVACY

Our Services are not intended for children under 13 years of age (or the locally applicable minimum age). We do not knowingly collect data from children. If discovered, the data will be deleted immediately.

If you believe a child has provided us information, please contact us at: appspecials@gmail.com

7. DATA RETENTION

We retain personal data only for as long as required for providing services, legal compliance, fraud prevention, and analytics and improvements. Unnecessary data is deleted or anonymized in accordance with applicable law.

8. SECURITY MEASURES

We implement industry-standard safeguards including encrypted data transmission (TLS), access controls, secure servers, and continuous monitoring. No method is 100% secure; users share information at their own risk.

9. INTERNATIONAL DATA TRANSFERS

We may transfer and process your information in countries outside your residence. By using our Services, you consent to these transfers. We ensure protection using Standard Contractual Clauses (SCCs), partner compliance certifications, and contractual obligations.

10. YOUR PRIVACY RIGHTS

Depending on your location (EU GDPR, UK GDPR, India DPDP Act, California CCPA, Brazil LGPD, etc.), you may have the following rights:

  • Right to Access — Request confirmation of whether we process your data and receive a copy.
  • Right to Correction — Correct or update inaccurate or incomplete data.
  • Right to Delete — Request deletion of your personal data when it is no longer needed, you withdraw consent, you object to processing, or it was unlawfully processed.
  • Right to Object — Object to processing based on our legitimate interest, profiling, or use of data for ads.
  • Right to Restrict Processing — Request restriction when data accuracy is disputed, processing is unlawful, or we no longer need the data.
  • Right to Withdraw Consent — Withdraw previously given consent at any time.
  • Right to Data Portability — Request your data in a machine-readable format.
  • Right to Opt-Out of Sale or Sharing (CCPA) — Request to opt out of data sharing for advertising purposes.
  • Right to Lodge a Complaint — File a complaint with your regional data authority.

How to Exercise Your Rights: Email us at appspecials@gmail.com. We respond within the legally required timeframe.

11. PUSH NOTIFICATIONS

If you grant permission, we may send game updates, event announcements, and limited-time offers via Apple Push Notification Service (APNs). You can disable notifications at any time via: Settings > Notifications > Arrows Tap: Puzzle Escape

12. APPLE-SPECIFIC PRIVACY DETAILS

In compliance with Apple App Store guidelines, we disclose the following:

a) Data Used to Track You (requires ATT consent): Advertising identifiers (IDFA), ad click and conversion data.

b) Data Linked to You: Purchase history, game progress and activity, device identifiers (if ATT consent granted), customer support data.

c) Data Not Linked to You: Crash logs and diagnostics, aggregated analytics data.

Our Privacy Nutrition Label on the App Store provides a summary of these disclosures.

13. THIRD-PARTY LINKS & EXTERNAL SERVICES

Our Services may link to third-party websites or integrate external SDKs. We are not responsible for their privacy practices. We recommend reviewing their policies separately.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The "Last Updated" date indicates the latest version. Continued use of the Services means you accept the updated policy.

15. CONTACT US

If you have questions, concerns, or privacy requests, please contact:

GROW APP SOLUTIONS LLP 

Email: appspecials@gmail.com